COVID-19 RESOURCE LIST

Photo by Nina Strehl on Unsplash

Table of Contents

Can’t find what you’re looking for? Or need help? Call 2-1-1 or go ONLINE to get connected to the right local community social, health, and governmental services. 

QUICK LINKS TO IMPORTANT INFORMATION

COVID-19 Response Framework: Keeping Ontario Safe and Open

Ottawa Public Health-

COVID-19 Support for People– Learn what financial, mental health and other supports are available during COVID-19

Provincial and City Rules

  • Update
  • What can I do during a stay-at-home-order?
  • Face masks 
  • Social gatherings
  • Restaurants, bars, meeting and event spaces
  • Sports, exercise classes, gyms
  • Place of worship
  • Retail
  • Parking enforcement during COVID-19
  • Additional impacted services

QUICK LINKS TO FINANCIAL HELP

Emergency Financial Assistance: call 3-1-1 and press 4 for social services

Apply for Provincial Emergency Assistance

  • You may qualify if you live in Ontario (not a visitor or tourist), are in a crisis or emergency situation, and do not have enough money for things like food and housing.

Canada’s COVID-19 Economic Response Plan 

Federal support for:

  • Individuals and families
  • Seniors
  • People with disabilities
  • Students
  • Indigenous people 

City of Ottawa Financial Assistance

Ottawa Economic Support and Recovery

SUPPORTS FOR BUSINESSES, WORKERS & CHARITIES

Canada’s COVID-19 Economic Response Plan 

Federal support for:

  • Businesses
  • Individuals who are self-employed
  • Sectors: agriculture and agri-food,aquaculture and fisheries, culture, heritage, sport, air transportation, tourism, energy, academic and research, infrastructure, mining
  • Organizations helping Canadians
  • Provinces and Territories

COVID-19 Support for Workers

  • Know your rights
  • Resources for health care professionals
  • Sector-specific guidance
  • Mental health and addictions support
  • Job and volunteer opportunities

Ottawa Economic Support and Recovery

Small Businesses:

Invest Ottawa COVID-19 Resource Page

  • Supplying key information, tools, and support for companies and our community

Ottawa Public Health:

  • Adapting your business for COVID-19
  • Being “COVID Wise”
  • All essential “COVID Wise” signage and resources
  • Resources for employees and training
  • Sector specific guidance and resources

SUPPORTS FOR SENIORS

City of Ottawa:

Health and Support Services

  • Senior’s support during COVID-19
  • Serving vulnerable seniors
  • Services to support vulnerable seniors
  • Finding healthcare

Guide to services and programs for older adults

  • Getting around the city

The Council on Aging of Ottawa

In need of groceries, rides to emergency appointments, or a check in? Contact Good Companions/Seniors Centre Without Walls

  • Phone #: 613-236-0428

In need of meal services? Contact Meals on Wheels: 

Looking for other services? Check out the Champlain Community Support Network: 

COVID-19 Response Site:

  • Transportation
  • Telephone Safety Checks
  • Staying connected while at home
  • Help with food and grocery delivery
  • Caregiver support

EMERGENCY CONTACTS

If you are a woman trapped at home with an abusive partner, contact Unsafe at Home Ottawa (available 7 days a week, 8:30AM-Midnight)

Emergency Food Aid: contact the Ottawa Food Bank

OR Check out Good Food Box, a new initiative looking to provide weekly food delivery services for low income or vulnerable community members

Ottawa Humane Society Emergency Pet Food Bank 

If you suspect child abuse, contact the Ottawa Children’s Aid Society

  • Phone #: 613-747-7800

If you suspect elder abuse or are a senior in danger, call the Senior Safety Line

  • Phone #: 1-866-299-1011

If you are a victim of sexual violence, and need support, call the Ottawa Rape Crisis Centre 

  • Crisis Line: 613-562-2333

OR the Assaulted Women’s Helpline

  • Phone #: 1-866-863-0511 (toll free)

OR the CALACS Francophone d’Ottawa French Crisis Line

  • Phone #: 613-789-8096

If you are a survivor of violence or know someone who is the Ottawa Coalition to End Violence Against Women has an extensive list of supports you/they can access during this time HERE

If you are in need of emotional/psychological support or know someone who is call the Distress Centre of Ottawa and Region

  • The Distress Centre of Ottawa and Region 24/7 Distress Line: 613-238-3311
  • 24/7 Mental Health Crisis Line: 613-722-6914 (within Ottawa); 1-866-996-0991 (outside Ottawa)

The Royal’s C-PROMPT Urgent Care Clinic is a temporary outpatient clinic established at The Royal Mental Health and Care Clinic to meet urgent mental health care needs during the COVID-19 pandemic

Tel-Aide Outaouais (french)

  • Phone #: 613-741-6433; 819-775-3223 (for Gatineau residents)

Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868

Good2Talk (for post-secondary students): 1-866-925-5454

24/7 Youth Services Bureau Crisis Line: 

  • Phone #: 613-260-2360 (for those 18 years of age or under, or for anyone who is concerned about a youth in crisis)

Crisis Services Canada Suicide Prevention and Support:

  • Phone #: 1-833-456-4566 or text “Start” to 45645 (4PM-Midnight)

Hope for Wellness Helpline (supports for First Nations and Inuit): 

  • Phone #:  1-855-242-3310

Talk4Healing (supports for indigenous women): Call or Text 1-855-554-HEAL

Wellness Together Canada (mental health and substance use support) Immediate Crisis line:

  • Youth: Text WELLNESS to 686868.
  • Adults/Front Line Workers: Text WELLNESS to 741741.

ONGOING MENTAL HEALTH SUPPORT

Christian Counselling Ottawa

Counselling Connect is a new initiative led by 13 Ottawa area mental health agencies that provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list. 

  • You can access help for the following: grief, loss, isolation, loneliness, depression, anxiety, substance abuse, problem gambling, behavioural issues, sleep issues etc…

The Walk-In Counselling Clinic is offering phone and video counselling services. 

  • Services available in English, French, Cantonese, Mandarin, Arabic and Spanish

Dynamic Psychotherapy Services is a new private practice in Ottawa. Counselling and therapy for individuals, couples, and families. Specialization in spirituality, trauma, addictions, emotion regulation, relationship conflicts, & life transitions. Sliding scale fee available.

Bounce Back is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.

Big White Wall: 24/7 free online mental health support in a safe, anonymous community. No referral needed.

Ottawa Community Immigrant Services Organization: provides clinical counselling and mental health support

  • Phone #: 613-725-0202

COVID-19 Frontline Wellness 

  • Get simple, fast access to supports and tools for your mental well being

Ottawa Public Health- Mental Health and Substance Use Services and Resources

ADDICTIONS RECOVERY

Online Support Meetings:

Book an appointment with LESA (substance abuse and problem gambling services for 55+) by calling 613-233-5430

Jericho Road is still taking applications for their recovery programs and they have an excellent COVID-19 resource page for those struggling with addictions and mental health with links to their online support group for families and 3 o’clock talks: https://www.jerichoroad.ca/covid19hub

The Canadian Addiction Counsellors Certification Federation is offering free, confidential telemedicine: Book a FREE Appointment

Wellness Together Canada can connect you to mental health and substance use support, resources, and counselling with a mental health professional.

  • Call 1-866-585-0445

Ottawa Public Health- Mental Health and Substance Use Services and Resources

OTTAWA COMMUNITY HOUSING

OCH’s Response to COVID-19

If you are an Ottawa Community Housing (OCH) tenant in need of help with any of the following:

  • Community Safety Services
  • Emergency Maintenance
  • Rental and Lease Services
  • Rent Collection
  • Housing Administration
  • Tenancy Support Workers
  • OR if you need a wellness check

Call the 24/7 call centre at 613-731-1182

FAMILY SUPPORTS

Bethany Hope Centre

  • Offering online/over the phone support for:
    • Food share pick up
    • Parent support 
    • Learning coach program
    • Health care

Ottawa Public Health

Parenting in Ottawa

  • Parenting Services in Ottawa
  • Immunization
  • Mental Health 

Province of Ontario

First Place Options

  • Options Counselling
  • Post-abortion grief counselling
  • Pregnancy and parenting support

Safe Families 

  • Safe Families extends community support to families in crisis by hosting their children in safe families and offering support through volunteers.
  • Click HERE for the Ottawa chapter Facebook Page
  • Phone #: 613-222-8266
  • Email: Ottawa@safefamilies.ca

Partners in Parenting 

  • Respite Care is offered at Partners in Parenting in most of our programs.  We can support your child/youth/adult in one of our foster homes, Supported Living Programs or at Spartan Grove Children’s Residence.  The type of home depends on the availability in our program.
  • Foster care
  • Day services 

Children’s Aid Society of Ottawa

  • COVID-19 page
    • Guidelines
    • Resources 
    • During a time of increased anxiety, vulnerable children, youth and families need support and care more than ever.  Should you have concerns for safety or well-being of a child, or if you are a caregiver who requires support to keep your child safe, please call us at 613-747-7800.
  • Parenting Resources
    • Safe sleep
    • What is discipline?
    • Talk to your child
    • Talk to your teen
    • … and more!

OTHER SUPPORTS

Ottawa Public Health

City of Ottawa– Support for those experiencing homelessness

FRAUD PREVENTION

There are fraudsters using the COVID-19 crisis to take advantage of people. Here are some tips:

  • never click on links or attachments in unsolicited or suspicious emails
  • never give out your personal or financial information by email or text
  • note that financial institutions will never ask you to provide personal, login or account information by text or email
  • when banking online, enter your financial institution’s website address in your browser yourself
  • beware of questionable offers related to cures, if it seems too good to be true, it probably is
  • if you have concerns about your insurance coverage, contact your insurance company directly

Find out about current reported Covid-19 scams here: https://www.antifraudcentre-centreantifraude.ca/features-vedette/2020/covid-19-eng.htm

Learn about how to protect yourself when banking online here: https://www.getcybersafe.gc.ca/cnt/prtct-yrslf/prtctn-mn/bnkng-fnnc-en.aspx

Learn about what to do if you’re a victim of fraud here: https://www.antifraudcentre-centreantifraude.ca/scams-fraudes/victim-victime-eng.htm

WAYS TO SUPPORT/SERVE

Support Local Businesses 

Become a volunteer for Volunteer Ottawa!

Become a volunteer for the Ottawa Food Bank!

Respond Ottawa

  • COVID-19 Task Force
  • The Ottawa Giving Project
  • Mental Health Resources
  • Adopt a Retirement home/long-term care facility
  • https://frontlineottawa.com/
    • Coming together to support front line workers across our community
    • The FrontLineOttawa project is all about thanking and encouraging Ottawa’s front line workers, while also making sure that they have what they need to stay safe and continue to perform the critical jobs they perform

Donate to our local Food Banks: 

SPIRITUAL RESOURCES (Christian)

Southeast City Church 

Request prayer or help at any time. 

Click HERE to find hopeful stories from real people, many of them local, struggling with real life issues

A prayer of blessing for our countryCoronavirus and Christ by John Piper